FAQs
Last Updated: August, 2025
We’re here to make your shopping experience as smooth as fresh powder. Below are answers to our most frequently asked questions.
1. When will my order be shipped?
Orders are processed within 24–48 hours (business days). During peak seasons or promotions, processing may take slightly longer.
2. How long does delivery take?
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US, UK, JP, Canada, Australia: 8–15 business days on average.
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Other countries: 12–25 business days.
Please note: customs clearance or carrier delays may affect delivery times.
3. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your shipment on our Order Tracking Page.
4. What is your return & exchange policy?
We accept returns or exchanges within 30 days of delivery, provided items are unused, in original packaging, and in resellable condition. Please see our Returns & Exchanges Policy for details.
5. Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination.
6. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment gateways.
7. Are your products safe for extreme weather?
All products are designed for recreational snow sports. Performance in extreme or unsafe conditions is not guaranteed. Please use our products responsibly and follow safety guidelines.
8. Is snow sports gear completely risk-free?
No. Snow sports involve inherent risks such as falls, collisions, or weather hazards. Snowoutfit is not responsible for injuries or accidents related to snow activities. Always wear proper safety gear and follow local ski resort rules.
9. Who do I contact for support?
If you have questions or need help, you can reach us via Contact Us or email support@snowoutfit.com.
Disclaimer
All content on this website is provided “as is” without warranties of any kind. Snowoutfit makes no guarantees regarding product performance in extreme conditions. Customers are responsible for using products in accordance with instructions and safety guidelines. Snow sports involve inherent risks; Snowoutfit is not responsible for injuries or accidents resulting from such activities.