Returns & Exchanges
14-Day Return Policy
We aim to offer a fair and transparent return process so you can shop with confidence. Please review the return guidelines below.
Effective September 1, 2026: Our return and exchange request period will be 14 days from delivery confirmation. Orders delivered before September 1, 2026 will remain subject to the return policy in effect at the time of delivery.
Eligibility
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Return requests must be submitted within 14 days of delivery confirmation.
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Items must be new, unworn, unwashed, and returned in their original condition, with all original tags, labels, and packaging intact.
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Returned items must be suitable for resale, with no stains, odors, damage, fabric wear, surface scratches, pilling, or other signs of use that affect resale value.
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All returns are inspected upon arrival. Our warehouse documents the condition of returned items with photos. Inspection findings and supporting evidence are used to determine return eligibility and refund amounts.
Once your return request is approved, items must be shipped back within 7 days.
Returns shipped after 7 days may be accepted at our discretion and may be issued as store credit instead of a refund.
Exchanges (Size or Style Changes)
We do not offer exchanges. If you would like a different size, color, or style, please place a new order for your preferred item and contact us for assistance with returning the original item.
All standard return conditions, shipping responsibilities, and applicable restocking fees apply.
What Can't Be Returned
The following items are not eligible for return or exchange:
- Clearance or final sale items
- Items purchased during deep flash sales
- Items marked as non-returnable on the product page
- Items showing signs of wear, use, or damage
- Items still in transit (returns can only be requested after delivery)
Fees & Shipping
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Return Warehouse Locations:
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United States: Returns are sent to our New York warehouse.
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Europe: Returns are sent to our Paris warehouse.
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Other Regions: Return destinations vary by location. Please contact our support team for instructions.
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- Restocking fee: $15 per item (applies to non-defective returns)
- Return shipping: Responsibility of the customer
- Original shipping fees are non-refundable
For international returns:
- Customers must arrange and pay for return shipping
- Packages must be marked as “Returned Goods”
- Any import taxes, customs duties, VAT, or handling fees incurred during the return process are the responsibility of the customer. Please note: If we receive a notice requiring payment of import taxes, VAT, customs duties, or other fees for an international return, we may pay these charges on the customer’s behalf to release the package. Any such fees paid will be deducted from the final refund amount.
Defective or Damaged Items
- If your order arrives damaged or defective, please contact us within 3 days of delivery confirmation with clear photos or videos and a description of the issue.
- Reports submitted after 3 days may not be eligible for resolution.
- If the issue is confirmed to be our error (wrong item or defective product), we will provide an appropriate solution.
- Items not reported as damaged or defective within this timeframe will be considered delivered in acceptable condition.
Refunds
- Refunds are issued to the original payment method after inspection
- Processing time: 7–10 business days
- Shipping fees are non-refundable
How to Start a Return
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Email support@snowoutfit.com with your order number, item(s) you wish to return, and return reason within 14 days of delivery confirmation.
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Wait for your return request to be reviewed and approved. Return instructions and the designated return address will be provided upon approval.
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Ship your return package within 7 days of receiving the return instructions.
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Keep your return tracking information and provide it to us so we can locate and process your return.
Returns sent without authorization may not be accepted.
Questions?
We’re happy to help — support@snowoutfit.com
