Returns & Exchanges

30-Day Return Window

We build gear to be used—and we stand behind it. If something isn’t working for you, here’s how to send it back.

Return Window

  • 30 days from delivery for eligible returns.

  • Items must be new, unworn, unwashed, with all tags and packaging intact.

  • Returned items must not affect secondary sales (no stains, odors, or damage).

Fees

  • Restocking fee: $15 per order.

  • Return shipping costs are the responsibility of the customer (including exchanges).

Not Eligible

  • Clearance / Final Sale

  • Deep flash-sale SKUs

  • Other exclusions shown on product pages

Refunds

  • Refunds go to the original payment method after inspection.

  • Processing time: 7–10 business days.

  • Shipping fees are non-refundable.

International

  • Customer covers return shipping outside the US.

  • Mark customs forms as “Returned Goods” to avoid extra fees.

How to Start

  • Email support@snowoutfit.com with your order number and reason.

  • Ship within 7 days after approval.

  • Report damage/defects within 7 days of delivery.

Questions?
We’re happy to help — support@snowoutfit.com