Returns & Exchanges
30-Day Return Policy
We aim to offer a fair and transparent return process so you can shop with confidence. Please review the return guidelines below.
Eligibility
- Return requests must be submitted within 30 days of delivery confirmation
- Items must be new, unworn, unwashed, and in their original condition
- All original tags and packaging must be intact
- Returned items must be in a condition suitable for resale (no stains, odors, damage, or signs of use)
Once your return request is approved, items must be shipped back within 7 days.
Returns shipped after 7 days may be accepted at our discretion and may be issued as store credit instead of a refund.
Exchanges (Size or Style Changes)
We do not offer direct exchanges. If you would like to change the size or style of an item, please contact support@snowoutfit.com and place a new order for the desired item. The original item must be returned following our standard return process, and all applicable return conditions, shipping responsibilities, and restocking fees apply.
What Can't Be Returned
The following items are not eligible for return or exchange:
- Clearance or final sale items
- Items purchased during deep flash sales
- Items marked as non-returnable on the product page
- Items showing signs of wear, use, or damage
- Items still in transit (returns can only be requested after delivery)
Fees & Shipping
- Our return warehouse is located in New York
- Restocking fee: $15 per order (applies to non-defective returns)
- Return shipping: Responsibility of the customer
- Original shipping fees are non-refundable
For international returns:
- Customers must arrange and pay for return shipping
- Packages must be marked as “Returned Goods”
- Any import taxes, customs duties, VAT, or handling fees incurred during the return process are the responsibility of the customer. Please note: If we receive a notice requiring payment of import taxes, VAT, customs duties, or other fees for an international return, we may pay these charges on the customer’s behalf to release the package. Any such fees paid will be deducted from the final refund amount.
Defective or Damaged Items
- If your order arrives damaged or defective, please contact us within 3 days of delivery confirmation with clear photos or videos and a description of the issue.
- Reports submitted after 3 days may not be eligible for resolution.
- If the issue is confirmed to be our error (wrong item or defective product), we will provide an appropriate solution.
- Items not reported as damaged or defective within this timeframe will be considered delivered in acceptable condition.
Refunds
- Refunds are issued to the original payment method after inspection
- Processing time: 7–10 business days
- Shipping fees are non-refundable
How to Start a Return
- Email support@snowoutfit.com with your order number and return reason
- Wait for approval and return instructions
- Ship the item within 7 days of approval
Returns sent without authorization may not be accepted.
Questions?
We’re happy to help — support@snowoutfit.com
