Shipping & Delivery

Order Processing

  • Orders are processed within 24–48 hours (most ship within 24 hours).

  • Extra time may be needed during holidays and sale seasons.

Estimated Delivery

  • Free Shipping on all orders.

  • US / UK / JP / AU / CA: typically 7–14 business days (sometimes 8–15).

  • Other countries: usually 12–25 business days, depending on customs and carrier.

  • Business days exclude weekends and public holidays.

  • Note: Sorry, we cannot ship to post office boxes or APO/FPO addresses.

Tracking

  • All orders include a tracking number.

  • If tracking hasn’t updated yet, your parcel is likely in transit or pending customs clearance. It will refresh after a local scan.

Customs & Delays

  • International orders may incur customs duties or taxes per local regulations.

  • Peak months (e.g., December) may cause carrier delays.

Lost or Missing Packages

  • If tracking shows delivered but you can’t find the parcel:

    • Check your mailbox, porch, neighbors, or building staff.

    • Contact the carrier with your tracking number.

    • If still missing, email support@snowoutfit.com within 7 days of delivery. We’ll help file a claim and work toward a resolution.

  • We are not responsible for packages lost due to incorrect shipping addresses provided at checkout.

Need Help?

If your parcel hasn’t arrived within the timeframe above, please reach out via our Contact Us page or email support@snowoutfit.com with your order number.